Support
FAQ
Desktop
Q1:
What's the initial user ID and password?
Q2:
Why do I sometimes see a progress bar saying "Checking
Tables" when TX-501 starts?
Q3:
How do I reset a lost or forgotten password?
Q4:
I’ve forgotten all administrative user passwords.
What can I do?
Q5:
How does a user (not administrator) change his
own password?
Q6:
How do I obtain a report of all punchlist items
with a scheduled start date within a certain period?
Handheld
Q1:
How do I limit which punchlist items are visible
in the list?
Q2:
How do I limit which items are downloaded to individual
devices.
Q3:
Why are no existing items are being downloaded
to the handheld device?
Q4:
Am I able to create new categories when in the
field?
Q5:
Can I access recently closed punchlist items on
the handheld device?
Q6:
On startup, I see a message telling me there are
newly downloaded items. How can I see these
items?
Desktop
Q1:
What's the initial user ID and password?
A: The
initial TX-501 user ID is admin
and the password is 123. Remember,
user IDs are case-sensitive.
Q2:
Why do I sometimes see a progress bar saying "Checking
Tables" when TX-501 starts?
A: TX-501
regularly checks the integrity of its data tables.
The Checking Tables progress bar is displayed
during this process. TX-501 will automatically
check tables the first time the program is started
per day. If a corruption or similar is discovered,
TX-501 will endeavour to fix the problem itself.
Q3:
How do I reset a lost or forgotten password?
A: You cannot recover forgotten passwords, but
you can allocate a new one. To do so, log in as
a desktop user with administration rights. Go
to Admin/Security/Desktop Users and find the user
in question. Enter a new password in the Temporary
Password field and save the record. The next time
that user logs on, he should use the new password
you have just created. TX-501 will force the user
to change the temporary password.
Q4: I’ve forgotten
all administrative user passwords. What can I
do?
A: Don’t panic! All is not lost. Contact
Wicket Works support and we’ll guide you
through the process of allocating a new password.
Q5: How does a user
(not administrator) change his own password?
A: When the user logs on, he should enter his
user ID as usual, and then enter his password
followed by the special change password character.
This character is defined by the administrator
on the Admin/Security/Password Setup form. Its
default value is “?”.
For example, say user Fred has a current password
of “dog”. He logs on with his user
ID of “Fred” and then enters a password
of “dog?”. Because he used the change
password character, he’ll now be prompted
for a new password.
Q6: How do I obtain
a report of all punchlist items with a scheduled
start date within a certain period?
A: Go to Reports/Punchlist and you’ll be
able to nominate a range of scheduled start dates
(as well as due dates and a range of other selection
criteria).
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Handheld
Q1:
How do I limit which punchlist items are visible
in the list?
A: Tap
the Filter button on the Items list screen and
you'll be able to choose several ways to limit
which items are displayed.
Q2:
How do I limit which items are downloaded to individual
devices.
A: You are able to allocate different items to
individual devices based on Heading1. For example,
say you have set up your headings as Building,
Level, Space – you can allocate different
buildings to individual field users. To do so,
in the desktop application go to Setup/Field Users,
find the user in question and then click the Allocate
Buildings button.
Q3: Why are no existing
items are being downloaded to the handheld device?
A: You can allocate different items to individual
devices based on Heading1. For example, say you
have set up your headings as Building, Level,
Space – you are able to allocate different
buildings to individual field users. Make sure
you have at least one building allocated to the
field user in question. To do so, in the desktop
application go to Setup/Field Users, find the
user in question and then click the Allocate Buildings
button.
Q4: Am I able to create
new categories when in the field?
A: Yes, if you wish. Within the desktop application,
go to Setup/Options/Other and ensure the Create
New Categories checkbox is turned on. If so, you’ll
be able to pick “<New>” when
selecting categories on the handheld device. You
will then be prompted to create a new category.
Do not turn this option on if you want to maintain
strict control over what categories are available
to all field users.
Q5: Can I access recently
closed punchlist items on the handheld device?
A: By default, TX-501 does not send closed punchlist
items to the handheld device. If you want to change
this behaviour, go to Setup/Option/Sync. You are
able to specify the maximum age of closed items
downloaded to the handheld. For example, entering
a value of “5” will result in punchlist
items being downloaded until they are five days
old.
Q6: On startup, I see
a message telling me there are newly downloaded
items. How can I see these items?
A: Tap the Filter button on the Items list screen.
Turn on the "Newly arrived" filter.
Now you'll only see punchlist items that
have just arrived on your handheld device.
These items were either created by another field
user, or were created by a desktop user.
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